Shipping & Delivery Policy

1. Shipping Coverage

We currently ship within India only. Orders placed with incomplete, unsupported, or non-serviceable delivery details may be delayed, placed on hold, or cancelled.

2. Shipping Partner

We use DTDC as our primary courier and delivery partner for order fulfilment. In order to arrange dispatch and delivery, we may share the customer's name, phone number, address, pincode, and relevant order reference details with the courier or logistics support providers involved in fulfilment.

3. Order Processing and Dispatch

We aim to review, pack, and dispatch confirmed prepaid orders as quickly as reasonably possible. Dispatch timing may vary depending on order volume, payment confirmation, stock readiness, operational schedules, public holidays, and exceptional circumstances.

If you need to cancel an order, please contact us immediately with your order ID before dispatch. Once an order has been shipped, cancellation is no longer available and any post-delivery issue will be handled under our Returns & Refunds Policy.

4. Estimated Delivery Time

After dispatch, delivery generally takes around 5 to 7 business days, depending on the location. Metro cities may be served sooner, while remote, interior, restricted, or high-demand areas may take longer.

All delivery timelines are estimates only and are not guaranteed. Delays can occur due to courier backlogs, weather, transport disruption, local regulations, public holidays, address issues, or failed delivery attempts.

5. Shipping Charges

Any applicable shipping charges, promotional shipping offers, or free-shipping thresholds will be shown on the website or at checkout at the time of purchase.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping name, phone number, address, landmark details where necessary, city, state, and pincode. We are not responsible for delays, non-delivery, or additional charges caused by incorrect or incomplete address information.

7. Tracking and Delivery Attempts

Where tracking details are available, they may be shared after dispatch or reflected through order support communication. Delivery is subject to DTDC's service process, including attempted delivery rules, local route planning, and proof-of-delivery practices.

8. Failed, Refused, or Undelivered Shipments

If a shipment is returned to us because the customer was unreachable, refused delivery, provided an incorrect address, or did not cooperate with courier attempts, we may place the order on hold and require additional delivery charges before any re-dispatch is considered.

9. Inspection on Delivery

Please inspect the parcel promptly upon delivery. If the package appears tampered with, damaged, defective, or materially inconsistent with your order, contact us within 48 hours of delivery with your order number and supporting photos or unboxing video so that we can review the issue under our Returns & Refunds Policy.

10. Contact for Shipping Support

If you need help with shipping, dispatch, or delivery updates, please contact us at support@finemensfabrics.com or +91-8967980722.